These Terms and Conditions govern the use of CodeGraphi Technology Private Limited services and related technology solutions.
Welcome to CodeGraphi Technology Private Limited ("CodeGraphi", "Company", "we", "us" or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, technology platforms, software solutions, payment gateway services and other services provided by CodeGraphi.
By accessing our website, registering for an account, purchasing a service, integrating with our APIs or using any of our Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.
If you do not agree with any part of these Terms, you should not access or use the applicable Services.
CodeGraphi provides technology and software solutions to businesses, including travel technology platforms, web applications, mobile applications, API integrations, booking systems, software products, operational platforms and payment-related technology services.
Where specifically agreed with a customer, CodeGraphi may provide payment gateway or payment processing technology that facilitates online transactions between merchants and their customers.
The exact features, services, integrations, implementation scope, commercial terms and service levels applicable to a customer may be specified in a separate proposal, quotation, order form, statement of work or commercial agreement.
To use our Services, you must:
Where an account is created on behalf of a company or organization, the person creating the account represents that they are authorized to act on behalf of that organization.
Certain CodeGraphi Services may require registration or creation of an account.
Fees for CodeGraphi Services may be published on our website or communicated through a quotation, proposal, order form or separate commercial agreement.
You agree to pay all applicable fees, taxes and other charges associated with the Services within the applicable payment period.
Unless otherwise agreed in writing, failure to make payments when due may result in suspension or termination of access to applicable Services.
Any applicable taxes, government charges, third-party provider charges or transaction-related costs may be payable in addition to the stated service fees where applicable.
Where CodeGraphi provides payment gateway or payment processing technology, transactions are processed subject to applicable technical requirements, provider rules, banking systems, network availability and applicable laws and regulations.
CodeGraphi does not guarantee that every transaction will be approved, completed or settled successfully. Transactions may be declined, cancelled, reversed, delayed or placed under review due to technical, banking, regulatory, security or risk-related reasons.
A transaction should not be considered successfully completed merely because a payment request has been initiated. The applicable transaction status, settlement confirmation or other official confirmation should be relied upon.
Refund eligibility depends on the nature of the product or service purchased and the applicable commercial agreement.
Where CodeGraphi directly sells a service or product and a refund is expressly available, the customer may submit a refund request within 30 days from the applicable purchase date unless a different period has been agreed in writing.
Refund requests may be reviewed based on the nature of the service, whether the service has already been delivered or consumed, the applicable cancellation terms and any third-party costs already incurred.
Payments made to third-party service providers, banks, payment processors, travel suppliers or other external providers may be subject to the refund and cancellation policies of those providers.
CodeGraphi does not guarantee a refund where the applicable service or transaction is non-refundable under the relevant commercial or third-party terms.
CodeGraphi may use technical, administrative and security measures designed to identify, prevent and investigate fraudulent, unauthorized or suspicious activities.
These measures may include transaction monitoring, authentication, risk checks, access controls, logging and other security mechanisms.
No electronic system can guarantee complete protection against all fraudulent activity or security threats.
Customers are responsible for maintaining appropriate security controls for their own accounts, systems, devices, credentials and transaction information.
You agree to use the Services responsibly and in accordance with applicable law.
You must not:
CodeGraphi respects the privacy of users and customers. Information collected through our website or Services is handled in accordance with our Privacy Policy and applicable law.
By using the Services, you acknowledge that certain information may be collected, processed, stored or shared where necessary to provide the requested Services, comply with legal obligations, maintain security or operate third-party integrations.
For more information regarding the handling of personal information, please refer to our Privacy Policy.
Unless otherwise agreed in writing, all intellectual property rights relating to CodeGraphi's website, software, platforms, source code, designs, trademarks, documentation, graphics, content, processes and technology remain the property of CodeGraphi or its applicable licensors.
Nothing in these Terms grants you ownership of CodeGraphi's intellectual property unless such ownership is expressly transferred through a written agreement.
You may not reproduce, modify, distribute, reverse engineer, commercially exploit or otherwise use CodeGraphi intellectual property outside the scope permitted by the applicable agreement or by law.
Certain CodeGraphi Services may integrate with third-party APIs, payment providers, banks, travel suppliers, technology providers, hosting providers or other external services.
Third-party services are subject to their respective terms, policies, availability and technical limitations.
CodeGraphi is not responsible for interruptions, failures, policy changes, outages, delays or actions attributable to a third-party provider, except to the extent required by applicable law or expressly agreed in writing.
We make reasonable efforts to keep our Services operational and available. However, uninterrupted or error-free availability cannot be guaranteed.
Services may temporarily become unavailable due to maintenance, upgrades, infrastructure failures, network problems, security incidents, third-party service interruptions or circumstances beyond our reasonable control.
To the maximum extent permitted by applicable law, CodeGraphi shall not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, business opportunities, goodwill or data arising from the use of or inability to use the Services.
To the extent permitted by applicable law, the aggregate liability of CodeGraphi arising from or relating to the Services shall not exceed the amount of fees actually paid by the customer to CodeGraphi for the applicable Services during the twelve months immediately preceding the event giving rise to the claim.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
You agree to indemnify and hold harmless CodeGraphi, its directors, employees, representatives and service providers from claims, losses, damages, liabilities and reasonable expenses arising from:
CodeGraphi may suspend or restrict access to all or part of the Services where reasonably necessary to protect the platform, customers, third parties or comply with applicable legal, regulatory or security requirements.
Access may also be suspended or terminated where there is a material violation of these Terms, non-payment of applicable fees, suspected fraudulent activity or misuse of the Services.
You may discontinue use of the Services in accordance with the applicable commercial agreement.
Termination does not release either party from obligations that accrued before termination, including outstanding payment obligations.
CodeGraphi may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements or security practices.
Updated Terms may be published on this website. Where appropriate, material changes may also be communicated through other reasonable channels.
Continued use of the applicable Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable law and any written agreement between the parties, disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts in Delhi, India.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect to the extent permitted by law.
These Terms, together with any applicable proposal, quotation, order form, statement of work, service agreement or other written agreement between CodeGraphi and the customer, constitute the agreement governing the applicable Services.
Where a separate written agreement contains terms that specifically apply to a particular service, the terms of that agreement shall govern to the extent of any inconsistency.
If you have questions, concerns or requests regarding these Terms or our Services, you can contact CodeGraphi Technology Private Limited using the information below.
CodeGraphi Technology Private Limited
House No. 146, Sector 13 CA,
Rohini Sector 5, North West Delhi,
Delhi, India - 110085
Email: info@codegraphi.com
Phone: +91-9654574921